Testimonials

• "Barb’s leadership work with my partner and I was transformative. She guided us in moving through our communication barriers and the habitual patterns that often go unrecognized but always drain energy from the business and its leaders. Most importantly Barb helped us to clarify our roles and unique contributions. Brand | Cool is a better company because of the leadership work we did with Barb!"
  
  Sue Kochan
  Chief Executive Officer, Brand|Cool

• "Barb Osterman has a very unique and powerful coaching style that has given me some great tools to utilize daily, helping me be more effective in my executive leadership role.  Barb's coaching has taught me to be a better listener, to communicate more effectively and to constantly build relationships top to bottom based on trust and respect.  Barb takes what can be perceived as complex and simplifies it using processes and materials that will stay with you throughout your career."
  
  Tom FitzGerald
  Vice President – Operations, Frontier Corporation

• “We had the good fortune to have Barb work directly with more than 150 of our employees to enhance and change their communication strategies.  Through facilitated discussion, Barb challenged them to explore their communication styles and skills.  She gave practical strategies that will enable them to have positive productive conversations with colleagues even when emotions are high. This has resulted in people having success in productive resolutions and increased understanding.”
  
  Karen Jenkins
  SPHR, Sr. Director of HR and Employee Relations Arc of Monroe County

• “Barb facilitated Monroe Plan’s Clinical Services department in the enhancement of an effective work environment through a combination of leadership coaching, training, and support for a “train-the-trainer” program. Her work enabled the integration of a sustained process of keeping current team members enthused, orienting new members, and continuing  efforts to enhance honest, direct and open communication about our work together and how we partner with each other to accomplish our objectives.”
  
  Deb Pearltree
  Director, Clinical Services Monroe Plan for Medical Care

• “Barbara’s work with our executive team has fostered openness, honesty, direct communication and nonjudgmental curiosity, and has resulted in our increased ability to manage growth and prepare for additional future change."
  
  Robert Thompson
  CEO Monroe Plan for Medical Care

• "Barbara got our leaders thinking about their roles in the organization, then gave us tools the knowledge and tools to improve our effectiveness as leaders."
  
  Scott Beacham
  Former COO Excellus Health Plan

•  “Through Barbara’s intuition and guidance, I now understand the difference between ‘being in charge’ and leading people to reach a common purpose. With her knowledge and real life experiences, Barbara coached me to evolve within myself and understand the power of enlightened leadership. She guided me to have the courage to look within myself and focus on the meaning and practice of true leadership. Barbara’s unique caring approach to guiding an organization to look within itself allowed this group to become a united executive team.”
  
  Scott Beacham
  Former COO, Blue Cross Blue Shield

• "Barbara has made a tremendously positive impact on our business. Across the leadership team, we are communicating better and acting more efficiently. But more than anything, we understand each other more clearly and are spending far less time on miscommunication and misinterpretation. That is now energy that is available to develop these skills in others and lead us to even greater accomplishment.”
  
  Karen Palmer
  CFO, Ultimate Technology

• "Whether it’s strengthening Board relationships, aligning staff effort with organizational goals or engaging my mind in strategy, Barbara keeps me focused. It’s a refreshing relationship with someone whose priority is my success.”
  
  Robert Fox
  Executive Director, M Gooley Hemophilia Center

• "The fact that I am where I am in my career is testament to the support that Barbara has provided, the environment she helped create to explore these things, and the validation that what I am doing is meaningful. So I thank her for being a role model, a guide, a coach, and congratulate her on finding her life work”
  
  Doug Johnston
  Former Vice President, Impco Direct Marketing

• "Barbara got our leaders thinking about their roles in the organization, then gave us the knowledge and tools to improve our effectiveness as leaders. As a result, our leaders are spending more time coaching and developing others. The result is consistent expectations, stronger levels of accountability and improved results in the health of the business.”
  
  Samuel Villante
  CEO, Ultimate Technology

• "Barbara has the unique ability to educate through conversation. She is an excellent listener, and practices the attributes she teaches. She is very effective at reading people, and tailors her message accordingly, allowing her to improve the performance of individual leaders based on their own experiences and style. Barbara assures that the team gets results, in a non-threatening and supportive manner. I would strongly recommend Human Solutions LLC as a resource for any organization focused on improving the performance of their leaders.”
  
  Gerald Wentzke
  CEO, Hatch Leonard Naples Insurance

•  “Barb is a gifted coach and an incredible person. Her non-judgmental style and accepting approach are truly unique. Her style enables me to look in a mirror, identify the changes I want to make and then find the pathway toward that new place. She is gentle yet firm, giving guidance so I can find my way forward. As a result of her coaching, I have been able to make significant personal and professional shifts. In four years, I’ve grown my career pathway out of the corporate environment and into my own successful business – it is truly the realization of a dream.”
  
  Mimi Bacilek
  President, Success Builders

• “Renewal, growth and discovery are the keys with which Barbara challenged me during my work with her. She used her compassion, fairness, spirituality and guidance to unleash a long forgotten sense of direction in me. If other organizations and individuals are looking for maturity and a holistic approach to leadership in a challenging culture, Barbara Osterman is a gifted coach who can provide the mentoring needed.”
  
  Evelyn Kirst
  Principal, Mercy High School

• "Since working with Barbara, I am now more confident and more focused on the key, important issues in my work".
  
  Stephanie Benson
  Former Assistant Executive Director YWCA